- Any products produced and delivered as specified by you when you placed your order are not eligible for return
- Clearance items, Free Samples or promotional items are not eligible for returns
- Bulk orders produced and delivered as ordered are not eligible for return
We will accept limited returns and in some cases offer refunds for:
- Items with manufacturer defects or blemishes
- Items not produced as you ordered, including misspelled words or wrong colors
- Items delivered in wrong color or size different from what you specified during ordering
For assistance please contact support at firstname.lastname@example.org within 15 days of receiving your order. After 15 days from the date you received your order we will not be able to assist with returns but we are always glad to hear from you.
A photo is required of all returns. It allows us to determine if an error occurred or if the product was defective. Both of which help us to improve our service moving forward.
Please contact us at email@example.com within 15 days of receiving your order. We require a photo of the product to help us determine if the product is defective.
Changes and Cancelling
If you wish to change an order, the change request must be made before your order has begun being processed. If your order has already been processed we will not be able to change anything. Email us at firstname.lastname@example.org to attempt to make any changes.
We are glad to cancel your order at any time before production of your order has begun. If your order has begun being processed we will not be able to cancel your order and it will be shipped as specified when you placed your order.
Changes or cancellations on bulk orders are only available the same day your order is placed.
If you request shipment to a PO Box, APO or FPO it will be shipped via USPS. We currently only offer shipping to addresses in the United States. It is our goal to have all orders ready to ship within 3-5 business days. Business days are Monday through Friday, excluding national holidays. Orders qualifying for free shipping will be sent via USPS Ground. Delays in processing orders may occur due to, but not limited to, holidays, demand, equipment failure, weather and unforeseen variables that could adversely affect the daily operations at Ipakanni Store.
USPS First Class Mail
All orders are expected to be produced and ready to ship in 3-5 business days. Business days are Monday through Friday, excluding national holidays. No guarantees can be made as shipping times are dependent upon the mail carrier. An email with tracking information regarding your order will be sent to you, if you have provided us with a valid email address.
You are special to us and we thank you for your order!